Question 1

Does PuzzleWithFriends cost anything?

Accepted Answer

No, playing is free, and so are the starter puzzles and all free puzzles in the shop. Other puzzles you buy with Puzzle Gold. Puzzle Plus is an optional subscription.

Question 2

Do I need an account?

Accepted Answer

No. As a guest you can start right away and join your friends’ rooms. With an account (Google or Discord) you get XP, levels, best times, the leaderboard, friends and your game saves on all devices. Gold and purchases need an account.

Question 3

How do I puzzle with friends?

Accepted Answer

Start a puzzle and tap “Multiplayer” at the bottom. Open a room and share the link; whoever opens it joins in. A room holds up to 8 players, with Plus up to 64.

Question 4

How do I rotate pieces?

Accepted Answer

Right-click, R or E rotates, Q rotates back. On phones, double-tap or tap with a second finger while dragging. You can turn rotation off on the home page with “Rotate pieces”.

Question 5

Where is my game save?

Accepted Answer

With an account, unfinished puzzles are on the home page under “Continue puzzling”, on all your devices. Without an account, the save lives only in this browser: start the same puzzle in the same size to carry on.

Question 6

How does the leaderboard count?

Accepted Answer

It counts the pieces you placed yourself this week (Monday to Sunday, German time). You can hide yourself in the settings under “Privacy”.

Question 7

What is Puzzle Gold?

Accepted Answer

The game currency for puzzles, packs and stickers in the shop. Gold you buy never expires. It isn’t money: it can’t be exchanged back, paid out or transferred.

Question 8

What does Puzzle Plus include?

Accepted Answer

50 Plus Gold every month (it expires after one month), Plus puzzles to claim for free, all themes, the Glitter trail, rooms of up to 64 players, puzzling your own images and the Plus star next to your name.

Question 9

What happens to Plus puzzles when Plus ends?

Accepted Answer

They stay in your library. Whatever you claimed with Plus, you can keep puzzling.

Question 10

How do I cancel Plus?

Accepted Answer

Any time, effective at the end of the current period, in the profile menu under “Manage Plus” or by email. Plus keeps running until then.

Question 11

How do I redeem a code?

Accepted Answer

In the profile menu under “Redeem code”, or straight from the code link. Codes unlock puzzles, stickers, Plus days or a discount on your next Gold pack, but never Gold itself.

Question 12

Can I download an artwork?

Accepted Answer

For artists’ puzzles you bought, got for free or were given as a gift by the artist, if the artist allows it (not those got with Plus): in your library, on the puzzle under “Download artwork”. For private use only.

Question 13

How does the shop sort puzzles?

Accepted Answer

“New” shows the newest puzzles first. “Popular” is based on purchases and claims as well as rounds played in the last 7 days, thumbs up, the age of the puzzle and a quality rating by the team. There are no paid placements.

Question 14

Who can become an artist?

Accepted Answer

Anyone who paints, draws or takes photos themselves, aged 18 or over, from any country. Under “Become an artist” you confirm your Instagram account or your website with a code.

Question 15

What does the tick next to an artist mean?

Accepted Answer

The artist is verified: it was checked that the art account or website really belongs to them. The team also reviews every work.

Question 16

Are there AI images?

Accepted Answer

AI-generated works are not allowed. Your own photographs may be retouched with AI, including colour grading, filters or removing people and distracting objects and filling the gaps. New main subjects, largely generated or replaced image content, and AI repainting are excluded. This also applies to puzzles by PuzzleWithFriends and stickers. Image metadata only provides review hints; the team decides.

Question 17

Can I earn money as an artist?

Accepted Answer

Only once it is unlocked for you separately, which includes a payout profile and the royalty agreement. Without it, you offer your works for free or with a code only.

Help & contact

Playing

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Frequently asked questions